Built for Franchise Dealerships

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Auto.Live Service Software

The service workflow management software for your franchise dealership service department to manage repair orders before, during, and after service.

Service Scheduling

Customers can schedule new appointments from your dealership's website, their Auto.Live profile, or you can quickly add new appointments when customers call the BDC.

Greeting with Video Walk Around

Find your customer in your appointment list, click start and begin taking a video to verify the vehicle's condition. All walk-around forms can be customized to suit your dealership, and videos eliminate false claims of damage.

Vehicle Inspection

Each inspection form can be customized, can include videos and images, and suggested services will automatically join an estimate for approval when their condition is marked as needing service.

Estimate Building

When you get to the estimate, it will come filled with customer requested services, services added from the inspection, and you'll have the ability to adjust labor time or rate, list the repair steps, or specify needed parts.

Parts Management

Once a repair order requires parts, it will appear within your parts department's dispatch view. Marked a line item's parts as filled to notify technicians to retrieve them. Track of out of stock, back ordered, special order, or locally available parts. When necessary, send your customer a link to schedule an appointment when their parts arrive.

Manager / Advisor Overview

Follow your repair orders every step of the way to improve communication and create transparency. As a manager or advisor, you are responsible for contacting your customer, and Auto.Live helps you put your best foot forward.

Payments

Print customer invoices, request payment, mark invoices paid, and close invoices. Receive and manage payments through Auto.Live, and transfer online funds into your local bank account.

Notifications

Automatic text, email, and internal notifications reduce stress and keep your entire service department and your customers aware of what's happening right now.

Direct Messaging

Direct messaging makes it easier for internal dialogue and for your customers to reach you, and you always have a record of the conversation.

Op Code Management

Import and manage your current operation codes, adjust the default labor type, and hide codes you don't use.

Employee Role Management

Over 20 unique roles allow you to set each person's role based on their responsibility in the service department. Each role only has access to information that's relevant for them to complete their job.

Metrics

Metrics allows Managers, Principals, and Owners to determine areas driving profits, while catching areas that need improvement. Track metrics about different types of service, capacity types, and different employees.

CRM with Repair Tracking

Customer relationship management is the core of what Auto.Live offers, allowing your to keep your customers information up to date while tracking deferred repairs, and keeping an accessible line of communication open at all times.

Verified Reviews

Every review left for your dealership comes from someone who's had a service visit facilitated through Auto.Live.

CDK Sync

Sync repair orders between Auto.Live and CDK DMS to avoid errors, and save time.

And More

The features mentioned here are just a basic overview of Auto.Live. We are constantly refining our service by improving and adding features.

Auto.Live was mentioned in (View Article)

Auto.Live Provides Results

2018 Auto.Live Service Results

Auto.Live Dealership Case Study 2017 v. 2018

20%+

Average Total
Labor Gross Profit Change

23%+

Average Total
Parts Gross Profit Change

3%+

Average
RO Count

2017 Auto.Live Service Results

Key Results for Brandon Dodge on Broadway

1. Annual Software Savings $120,000
2. Total Labor Net Profit Increase $406,000
3. Lowest Warranty Work Audit Adjustment (attributed to Auto.Live) .034%/$1500 of $4,000,000
4. 2018 FCA Customer First Award First Time

Auto.Live Provides Your End-to-End Dealership Service Solution

Scheduling

Greeting

Walk Around

Inspection

Estimate

Parts

Approval

Work

Payments

Verified Reviews

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