Auto.Live's automated work flow allows each person within your service department to know when it is their turn to get the vehicle moving through the service shop and back to your customer's garage. By allowing real-time communication between all parties involved, per every individual Repair Order, it keeps the unknown known, which allows for a more efficient process and increased ROI for vehicle repairs. Managers and service advisers can see the status of every R.O. at a glance, and keep the customer informed. Of course, since the customer has the ability to check the status of their vehicle at any time, there will be less of a need for your advisers to interact with them.
Auto.Live's consumer facing experience allows your customers to schedule an appointment from anywhere, at any time, with full DMS integration.
REAL-TIME CUSTOMER AUTHENTICATION
Auto.Live speeds up the approval process by allowing your customers to approve any service work online. It also sends automated reminders to the customer with any outstanding repairs that are still needed on their vehicle at customizable intervals.
REAL-TIME CUSTOMER PAYMENT & PICK-UP
Reduce the morning rush and customer wait time by taking online service payments through Auto.Live's online payment solution. Our secure process follows standard e-commerce practices that customers have come to trust and depend on. Customers can store multiple payment options and have access to their entire service history with their dealership without having to download anything.