Retention & Sales
Through Service & Communication
BRINGING A DEALERSHIP'S COMMUNICATION TOOLS OUT OF THE DARK AGES, AND INTO THE PRESENT
How much is your time worth?
Request a short demonstration from one of our representatives and learn how Auto.Live can save you time and money.
SERVICES
One Platform Multiple Solutions
CUSTOMER RETENTION
At Auto.Live we believe that true customer retention begins with allowing your customers to connect to you with minimal effort.
Our platform allows your customers to approve needed work from anywhere, at any time, and also pay online before they arrive all without having to call.
Your customers can conveniently experience the service process on their time.
This will help ensure they have a satisfying experience with your service department, and we believe that a happy customer is a return customer.
SERVICE
Your service department is the backbone of your dealership and it's time you treat it as such!
Auto.Live brings efficiency to the forefront by employing easy-to-use technology and interfaces that guide employees through every stage of a vehicle's repair process.
It's time to work smarter, not harder.
SERVICE INTEGRATED CRM
With DMS integration through CDK Global, Auto.Live allows your dealership to become proactive rather than reactive.
Notifying your customers when their vehicle has a recall, is due for service, and before their warranty is set to expire, ensuring that they don't wander into another service department.
24/7 ENGAGEMENT
Giving your customers the ability to schedule, approve, message, and pay all online 24/7 makes the experience convenient and easy.
This will ensure customer satisfaction, and that your service department will continue to be the stable backbone of your dealership for years to come.
Customers will be able to rate their service at the end of the process; good ratings will post to social media, bad ratings will alert management giving you the opportunity to resolve issues and prevent future bad reviews.
Auto.Live provides a real end-to-end service solution for both dealerships and their customers
INCREASE SERVICE REVENUE
THROUGH REAL-TIME COMMUNICATION
Auto.Live's automated work flow allows each person within your service department to know when it is their turn to get the vehicle moving through the service shop and back to your customer's garage.
By allowing real-time communication between all parties involved, per every individual Repair Order, it keeps the unknown known, which allows for a more efficient process and increased ROI for vehicle repairs.
Managers and service advisers can see the status of every R.O. at a glance, and keep the customer informed. Of course, since the customer has the ability to check the status of their vehicle at any time, there will be less of a need for your advisers to interact with them.
REAL-TIME SCHEDULING
Auto.Live's consumer facing experience allows your customers to schedule an appointment from anywhere, at any time, with full DMS integration.
REAL-TIME CUSTOMER AUTHENTICATION
Auto.Live speeds up the approval process by allowing your customers to approve any service work online.
It also sends automated reminders to the customer with any outstanding repairs that are still needed on their vehicle at customizable intervals.
REAL-TIME CUSTOMER PAYMENT & PICK-UP
Reduce the morning rush and customer wait time by taking online service payments through Auto.Live's online payment solution.
Our secure process follows standard e-commerce practices that customers have come to trust and depend on.
Customers can store multiple payment options and have access to their entire service history with their dealership without having to download anything.
